Shipping policy

Delivery Policy (WestlynCart)

At WestlynCart, we strive to deliver your order quickly, securely, and with full transparency. Below you can find all the details about delivery times, shipping, tracking, and what to do if any issues arise.

1. Delivery Time

We aim to process your order as quickly as possible.

Estimated delivery time:
1–6 business days (in some cases up to 10 business days, depending on the product and destination)

Delivery times may vary during periods of high demand, holidays, or due to delays with the shipping carrier.

2. Order Processing

Once you have completed your purchase, you will receive an order confirmation by email.

Processing time:
1–3 business days

When your order has been shipped, you will receive an email with a tracking number, if available.

3. Shipping and Delivery

We deliver to the United States and selected countries.

Shipping is handled by our trusted logistics and shipping partners. Your package is usually delivered to your address or to a pickup point, depending on the chosen shipping method.

4. Package Tracking

Once your order has been shipped, you will usually be able to track it.

If you have not received tracking information within 5 business days after purchase, please feel free to contact us and we will assist you.

5. Delays

We do our best to meet delivery times, but delays may occur due to:

  • High workload at shipping carriers

  • Customs processing

  • Weather conditions

  • Holidays

  • Logistics delays

If your order is delayed beyond the expected delivery time, you are always welcome to contact us and we will investigate the matter.

6. Split Shipments

If you order multiple items, your order may in some cases be shipped in multiple packages if the products come from different suppliers.
You will still receive all items, even if they arrive at different times.

7. Customs and Import Duties (if applicable)

In rare cases, customs processing may occur depending on the destination country and shipping method. Any customs or import fees, if applicable, are the responsibility of the customer.

8. If Your Package Does Not Arrive

If your package has not arrived within 20 business days, please contact us with the following information:

  • Your order number

  • Name and email address

  • Tracking number (if available)

We will help you locate the package or find a suitable solution.

9. Incorrect or Damaged Items

If you receive an incorrect item or if your package is damaged upon arrival, please contact us as soon as possible (preferably within 48 hours) and include photos of:

  • The product

  • The packaging

  • Any visible damage

We will, of course, find a solution.

10. Contact Us

If you have any questions regarding delivery, you are always welcome to contact us:

Email: info@stilnord.dk
Response time: 24–48 hours on business days